Only when the client is not connected the issue occurs. Connection profiles gives you the ability and flexibility to build customized connection configs (such. The strange part is if you are connected to the VPN with the client installed, this issue does not occur. Secure Client allows the use of Connection profiles. After uninstalling, it resolved the issue. But it turns out it seems to block using PCOIP randomly at times. We rolled out the client for better network performance and also having an easier way to connect to the VPN. We use both SSL Web Login and the client. and do not find anything.įinally we found that it was Checkpoint EndPoint client causing the issue. Looked at the Windows Firewall, Network Switches, DNS, VMware View Server settings. Upgrading Endpoint Security Clients You must upgrade both the Initial Client and the Endpoint Security Component Package at the same time. It was also puzzling that are home users and remote offices did not have this issue. I was stumped since this started happening out of now where and I was trying to pinpoint what happened and what was causing it. To try to fix it we had to reassign Desktop in one of our pools to see if it connects. It would also display a black screen for 15 seconds before receiving the error message. The users kept getting 'The Connection to the Remote Computer has timed out' after trying to connect to their desktop. Since our Call Center used Dual Monitors we could not use RDP since it wouldn't use MultiMonitor.

I wanted to post this since this issue may occur with some users using CheckPoint VPN.įor over a month randomly some computers were unable to connect to VMware View Desktop with PCOIP, only RDP worked for them.

Checkpoint endpoint security client